Frequently Asked Questions

A mobile app alert system to help keep you and your beloved pets safe.

Anyone who desires regular check ins to assure they are alert and responsive. For those who live alone, this may be a full-time service, and will become part of their daily health routine—akin to teeth flossing in the morning.

Alternatively, the need for this service can be more temporary, such as after a surgery during a period of recovery at home; if a spouse/partner is traveling or out of the country; if someone is taking a new medication, someone traveling on their own, i.e., a college student on a backpacking trip may want to give themselves and their parents added piece of mind, etc.

Download the Paws QuiVive app from the App Store on Apple devices and from the Google Play Store on Android devices. The app will guide you through the Sign-Up process.

No. Your “In Case of Emergency” (ICE) Contact does not need to download the PQV app, or subscribe to the app. However, before we can activate your subscription to PQV, your ICE Contact must Accept their status as your ICE designee. This process is done through the app, so don’t worry; all you need to do is input your ICE into the app, and we do the rest. If they decline, we’ll let you know so you can choose another ICE contact.

The app will notify you a few days before your Free Trial period is over, and prompt you to select a subscription plan that’s best for you. Payment will be charged to your iTunes or Google Play Store account upon confirmation of purchase. Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current billing period.

Yes, the app has each unique user set their specific preference for when they receive their wellness-check alerts, how far apart the alerts are spaced, and, in case of a non-response to a well-check alert, the time internal between a non-response and ICE notification.

Once a non-response alert is generated to your ICE contact (and/or the Notify Local Police Department if you have selected that option and it’s available in your area), the app requires the User to Confirm their Wellness from within the app on their mobile device for Wellness Check Alerts to resume.

Send us an email at Info@pawsqv.com and we’ll let you know how to resend an ICE invite that was mistakenly Rejected.

Yes. PQV understands you may be otherwise engaged when your wellness-check alert SMS arrives, so we’ll send you at least one reminder SMS before a notification goes out to your ICE contact, or the LPD, if you have signed up for the Notify Local Police Dept. service.

Simply open the app, and on the Home Screen, toggle Vacation Mode (Paws It) to ON.

To restart your Alerts, just toggle back to Off position, and your alerts will resume at your preferred time of day.

Tap the Email Icon on the top right of www.pawsqv.com or email us at Info@pawsqv.com

To cancel the auto-renewal of your subscription, go to your iTunes or Google Play Store Account Settings and cancel the auto-renew function for PQV. This will cancel future payments, but you will forfeit any un-used portion of a current account.

1. Open the PQV app on your mobile device

2. Tap the Menu Icon on the Top Right of the PQV Home Page screen.

3. Select Delete User Account.

NOTE: Deleting your account will stop all wellness checks. To resume PQV service, you will need to Sign Up again and Subscribe anew.

Please email your request to Info@pawsqv.com ; we will need to verify your identity prior to any app deletion request done by email.

For immediate deletion, you can always download the app again, sign in, and delete your account, as per above, from inside the app.

Click here for details.

✔ Choose a Time of Day for your Well-Check Alert when you will be close to your phone, and the phone is on with volume loud enough for you to hear your incoming alert.

✔ Think of your Wellness-Check Alerts as akin to any other daily healthy routine, such as flossing your teeth or a daily shower/bath.

As with any new routine, you may miss a few alerts as you get started. Remember to restart your alerts by:

• Responding to the most recent Paws QuiVive Wellness Check SMS,

• Tapping on link,

• Clicking on OK or All Clear/Resume Service message that will pop inside the app.