Introduction

Children Under the Age of 16

The App is not intended for children under 16 years of age, and We do not knowingly collect personal information from children under 16. If We learn We have collected or received personal information from a child under 16 without verification of parental consent, We will delete that information. If you believe We might have any personal information from or about an individual child under 16, please contact Us

Information We Collect and How We Collect It

We collect information from and about users of the App when the App is downloaded, installed, and used:

• Directly from you when you provide it to US.
• Automatically when you download, install, and use the App.

We do not knowingly collect Protected Health Information as defined by the Health Insurance Portability and Accountability Act (“HIPAA”), 45 U.S.C. Part 164, et. seq.

Information You Provide to Us

When you download, create or register an account, subscribe to Services via the App, or otherwise use the App, We may ask you provide certain information, including information:

• by which you may be personally identified with or without the aggregation of information about you that you provide or that We obtain from third parties or public resources (e.g., name, postal address, email address, telephone number, age, date of birth, familial relationship(s) and any other identifier by which you may be identified and or contacted online or offline ("personal information"), and specifically, your name, email address, phone number, and ZIP code; and postal address if you opt to enable Notify Local Police/EMS functionality on the App.
• the name and phone number, and optionally, email address and relationship to you, of any individual you designate as an “ICE Contact”.
• User Photo, if provided.

You provide personal information:

• when you input it into the App or when you communicate with Us.

Automatic Information Collection

When you download, access, and use the App, it may use technology to automatically collect:

• Usage Details. When you access and use the App, We may automatically collect certain details of your access to and use of the App, including location data, system logs, communications data related to the sending and receiving of messages and calls, and the resources that you access and use on or through the App, including when engaging with any third party advertisement via the App.
• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
• Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information. Your device may have individual, customizable settings that require you to grant the App permission to access, use, and/or transmit this information to Us. You may or may not be able to fully use the App without granting such permissions.
• Location Information. This App does not currently collect information about the location of your device. If this changes, you will be notified and provided the opportunity to grant your consent before the App collects location data.

We may use these technologies as well as the information you provide to aid in the determination of whether you or a loved one may be experiencing a medical emergency and whether a designated person or authority is automatically contacted by the App.

Information Collection Technologies

The technologies We use for the above automatic information collection may include:

• Cookies (or mobile cookies). A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain parts or functionalities of the App.
• Web Beacons. Web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) are small electronic files that provide usage data to Us and permit Us or a third party to, for example, analyze usage data in the App and engagement with advertisements.
• Other Technologies. We may also utilize other similar technologies for obtaining information for the purposes of improving the App, offering technical support, analyzing App usage, and Our own internal and/or research purposes.

Third-Party Information Collection

When you use the App, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

• Advertisers, ad networks, and ad servers, for example, Google Ads;
• Analytics companies, for example, Google Analytics;
• Your mobile device manufacturer;
• Your internet and/or mobile service provider;
• Local law enforcement and first responders; and
• Any other party to whom you have granted consent.

Some or all of these third parties may use tracking technologies to collect information about you when you use this App. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Resources for monitoring and managing how information collection technologies collect your data, including how to remove and opt-out of ad services, can be found here:

https://allaboutcookies.org/

https://youradchoices.com/control

https://optout.aboutads.info/?c=2&lang=EN

https://optout.networkadvertising.org/?c=1

To view and manage your Google Ads privacy settings and data, please go here: https://safety.google/privacy/ads-and-data/#controls

How We Use Your Information

We use information that We collect about you or that you provide to US, including any personal information, to:

• Provide you with the App and its contents, features, and functionalities; Our Services; and any other information, products, or services that you request from US;
• This is includes disclosing personal information to your ICE Contact and/or Emergency Service Providers (which the App will determine based on your provided location);
• Fulfill any other purpose for which you provide it, including for any purposes set forth herein or disclosed at the time of providing the personal information;
• Provide information, notices, and support with respect to Our subscription Services;
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and US, including for billing and collection;
• In accordance with any law, legal obligation, judicial order, or the like;
• Notify you when App updates are available, and of changes to any products or Services; and
• Improve the App and Our Services.

Disclosure of Your Information

We may disclose aggregated information about App users and information that does not personally identify an individual without restriction.

In addition, We may disclose personal information that We collect or you provide to:

• A Local Police Department that is or becomes a subscriber to Our Services if a user elects to turn on the "Notify Local Police Department" feature. Specifically, such information will be disclosed via SMS message and contain the following: notification of non-response, user's name, address and phone number; ICE contact name and phone number.
• Our subsidiaries and affiliates, and to Our contractors, service providers, and other third parties We use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which We disclose it to them;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Us about Our App users is among the assets transferred;
• Third parties subject to your consent and to fulfill the purpose for which you provide it;
• Comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• Enforce our rights arising from any contracts entered into between you and US;
• Take appropriate action if We believe disclosure is necessary or appropriate to protect Our rights, property, or safety, or that of our customers, or others in imminent danger.

We do not sell your personal information. We do not share your personal information without your consent and only as detailed herein, and We do not provide your personal information to third parties for direct marketing or other commercial purposes.

For Citizens of the State of California:

You may have additional rights under the California Consumer Privacy Act, as amended (CCPA). If any such rights apply to you, in the case of a conflict between this Policy and any applicable statutory provision, the statutory provision shall govern if required by law. The remainder of the Policy shall remain unchanged.

If applicable to You, the CCPA grants You a number of rights in connection with Our collection, processing, and disclosure of your personal information. To exercise these rights, to the extent they are available to you, or if you have any questions, requests, or complaints about the processing of your information in relation to the App or Services, please contact Us. In general, you may have the following types of rights:

• Access: The right to request access to your information held by Us and receive a portable copy of this data upon proper request.
• Transparency: The right to request more information about Our privacy practices.
• Deletion: The right, if there are justified grounds, to request the deletion of your data.
• Rectification: The right to have incorrect data rectified and to have incomplete personal data completed.
• Right to object: The right, on grounds relating to your particular situation, to object to, and in some cases request the restriction of, any processing of your data for the purposes of legitimate interests pursued by Us or a third party.

We will respond to requests in accordance with applicable laws. If you become aware of changes or inaccuracies in your information, you should inform US of such changes so that the information may be updated or corrected. We may verify your request by seeking additional information from you and/or by requiring you to confirm a link or confirmation code sent to contact information on file for your account. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. In addition to other remedies, you are also entitled to file a complaint with an appropriate data privacy regulator.

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the App or of the Service may change or no longer be available to you. Any difference in the App is related to the value provided from the data deleted or restricted.

The below table lists the type of data contemplated by the CCPA, and, if we collect it, how we use it.

Category of Data	How we collect it	How we use it
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.	You provide your name and other identifying information when you sign up to use the App. We may also receive data from Apple or Google or an affiliate when you subscribe to a Plan.	To provide the Service, maintain the integrity of the Service, and operate Our business.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including physical characteristics or description, address, telephone number, education, employment, employment history, medical information, or health insurance information.	You provide your phone number, ZIP code, and other information when you sign up to use the App.	To provide the Service, maintain the integrity of the Service, and operate Our business.
Characteristics of protected classifications under California or federal law	Not collected	N/A
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	Not collected	N/A
Biometric information	Not collected	N/A
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement	Via cookies used in the free trial or ad-supported version of the Service; and information you provide to us, such as your ZIP Code	To provide the Service and to serve advertisements to You.
Geolocation data	Not collected	N/A
Audio, electronic, visual, thermal, olfactory, or similar information	Not collected	N/A
Professional or employment-related information	Not collected	N/A
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act	Not collected	N/A
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	Not collected	N/A
SENSITIVE PERSONAL INFORMATION
A consumer's social security, driver's license, state identification card, or passport number	Not collected	N/A
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account	Not collected	N/A
Precise geolocation	Not collected	N/A
The contents of a consumer's mail, email, and text messages unless the business is the intended recipient of the communication	Not collected	N/A
Racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership.	Not collected	N/A
Personal information collected and analyzed concerning a consumer's health	Not collected	N/A
Personal information collected and analyzed concerning a consumer's sex life or sexual orientation	Not collected	N/A

For Users outside the United States:

By using the Service, you will transfer data to the United States, including personal information. By choosing to use the Service, or otherwise provide information to us, you consent to this data transfer and associated processing.

General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") and UK Data Protection Act ("DPA")

If you are a Data Subject as defined by the GDPR or DPA, you have the following rights:

1. The right to Information
2. The right of Access
3. The right to Rectification
4. The right to Erasure
5. The right to Data Portability
6. The right to Restrict Processing

Please review the table in the preceding section for disclosures as to how we obtain, use, and retain your data.

We do not use your data for any other purposes other than to provide the Service to you and fulfil our contractual obligations to You.

Applicable Law

This Policy shall be governed under the laws of the State of New York and the Federal laws of the United States as they may be applicable.

Contact Information

To ask questions about this Policy or submit a request to update, correct, or delete your personal information, please email: info@pawsqv.com

As a reminder, to delete your personal information, please open the Paws QuiVive app on your device, go to the menu icon ☰ on the home page, select Delete User Account, and then delete the App from your device

We can also be reached by U.S. Mail:
Paws QuiVive, LLC
111 Washington Ave., Suite 703
Albany, NY, 12210, USA